Frequently Asked Questions
Everything you need to know about your Premiata experience.
How can I track my order?
Once your order is shipped, you will receive a confirmation email containing a tracking number and a link to the courier's website to monitor your delivery in real-time.
What is your return policy?
We offer a 14-day return window from the date of delivery. Items must be in their original condition, unworn, and with all security tags and packaging intact.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and local payment methods depending on your shipping destination.
Do you ship internationally?
Yes, Premiata ships to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
How do I find the right size?
Detailed size guides are available on each product page. Our footwear generally follows standard European sizing; if you are between sizes, we recommend selecting the larger size.
Are your products authentic?
Every item sold on our official website is 100% authentic and shipped directly from our warehouses, complete with original branding and certificates where applicable.